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IT can have a significant role to play in supporting the needs of most growing businesses for rapid transition to new products and services, as well as for flexibility. Where existing systems cannot react to changing business needs, Business and IT can support and advise on implementating IT solutions which will help your business become more flexible and fast moving.

Drawing on Business and IT’s experience of delivering transition solutions in a variety of market places, we can deliver management and coordination of the processes, systems and functions required for the building, testing and deployment of services.  Ensuring that the services are business aligned and delivered in on time and to budget in a control manner with full business buy in.

These processes consist of:

  • Change Management
  • Release Management

  • Configuration Management

Change Management

Change Management allows an organisation to gain control over the infrastructure and services.  Effective change management leads to:

  • Increased transparency and communication
  • Stakeholder engagement
  • Fewer service disruptions from unplanned changes
  • Greater financial control of costs before they are incurred
  • Higher quality services
Whether you need to introduce a change management process or your existing process is underperforming, Business and IT can help you get control of your process, and work with your teams to ensure they understand and buy-in to the process.

 

Release Management

Often delivered hand in hand with Change management, Release concentrates on building, testing and delivering changes to an asset, hardware or software. Controlling the process from start to finish release management is involved in Planning, Designing, Testing and Communication of releases. This includes patch management, or new software and hardware roll out.

 

Configuration Management

Knowing what assets an organisation has can be the first step to being able to provide successful incident and problem management, the concept of  configuration management database (CMBD) goes beyond just a asset database and contains links between assets allowing impacts to be quickly assessed provides valuable information.

Depending on the scope of your requirements Business and IT can advise and implement CMDB solutions, using existing discovery tools in place or recommending tools based on your requirements.  Providing a innovated view on CMDB’s allowing them to be as flexible as your organisation requires – being held in multiple places, or only covering your most business critical systems.  We will work with you to determine the scope required.