Good design is vital for your business, it is the tool that allows you to accomplish your strategy as well as ensuring the services and technology you roll out fully support your business giving you a competitive edge.  This is achieved by better aligning technology to your business objectives, using smart technology and integration solutions

Whether you have a new customer demand, a change in requirements, or an issue in the current infrastructure, proper design is essential.  Always ensuring the business is the driving factor rather than technology, Business and IT can ensure services are delivered at the right financial, functional and quality requirements through structured design.

• Service Analysis & Design
• High Level Technical Architecture & Design
• Service Level Management

Service Analysis & Design

Looking at the technology in terms of services the business consumes, Service Analysis & Design allows you to fully understand the business requirements and expectations before you implement a solution. While this ensures that implementations are not delivered for technical reasons alone, technology still plays a vital role in delivery as well as people and processes.  All these areas are considered in the design, creating a solution that empowers the business strategy and is fully aligned.

Business and IT has extensive experiencing helping organisations develop new or changed services.  By fully engaging with all stakeholders within the design stage, and understanding your individual business requirements, we deliver solutions that work for your business.

High Level Technical Architecture & Design

At the start of any major IT project is a high level technical design, this is usually the next step on from the strategy and ensures that the project is technically feasible and that the right components are going to be used. Supplier contact is also initiated at this stage to ensure any third party service requirements are taken into account and tie in to the final high level design.

Business and IT has produced many technical designs from small local area network through to global wide area and local area designs for thousands of users. Our experience includes Computer Room and Data Centre Design, WAN, LAN, WiFi, Remote Access, Virtualisation, Active Directory, Exchange, SQL,  and VoIP just to name but a few

As with most high level technical designs, you need a partner that can grasp new technologies quickly to be able to understand their impact upon your strategy or business. Business and IT has a reputation for picking up and implementing new technologies whether we've experience of them or not. IT is an ever evolving beast that is still in its infancy, there are lots of 'experts' out there who know particular technologies, we can ensure they all tie together for you and ensure you're not taken down a path you don't need to tread!

Upon completion of the high level design, work can start on the detail. Business and IT can cover several of these directly or coordinate this with your internal team or third party suppliers.

Service Level Management

Service Level Management is essential for setting business expectations about the services IT provide by agreeing, monitoring and reporting on the delivery of IT services. Business and IT can assist by designing Service Level agreements supported by contracts with suppliers, internal agreements, creating a service catalogue and setting up a framework for service reviews without losing focus on the soft skills required for relationship management.

In the current climate of outsourcing IT services, it is also critical that suppliers Service Level Agreements (SLAs) support your business strategy and are measured making supplier accountable.  Business and IT can ensure you get the most out of your suppliers without increasing costs.